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Search found 685 matches

by FordCustomerService
Wed Nov 18, 2015 11:08 am
Forum: 2010-newer Taurus SHO
Topic: 2014 Taurus SHO Vibration
Replies: 3
Views: 1370

Re: Vibration

I have a 2014 SHO with a vibration that I just cannot seem to solve. Its not out of balance wheels or out of round tires, has happened with 2 different sets of balanced wheels and tires, and its not the rotors because I have replaced those already. The only thing I can think of is my wife hit a cur...
by FordCustomerService
Thu Nov 12, 2015 6:38 pm
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Passenger Seat Air Bag
Replies: 4
Views: 1147

Re: Passenger Seat Air Bag

We just purchased a new 2015 Ford Taurus Limited.We had a 2010 Taurus Limited for six years.My question is does anybody know the weight required to turn on the passenger seat air bag.My wife weighs around 115 pounds and the air bag will not enable the off light stays on.Once in awhile the light wil...
by FordCustomerService
Thu Oct 22, 2015 3:04 pm
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Service failure
Replies: 9
Views: 1776

Re: Service failure

I am posting this for two reasons. One, to alert all of you that mistakes in dealer service can happen, second............. at the end of the day, we are responsible for our own safety. On October 6th, I checked my 2013 Taurus in for the routine 45k service under my maintenance plan. I requested th...
by FordCustomerService
Thu Sep 03, 2015 1:55 pm
Forum: Welcome / Introductions
Topic: 2010 TAURUS CLICKING IN REVERSE
Replies: 3
Views: 1239

Re: 2010 TAURUS CLICKING IN REVERSE

Please someone tell me what this is? My Taurus is making a loud clicking/ knocking sound from upper trunk behind seats only after initial start and placing it in reverse. It lasts about 10 seconds.If I drive and leave the car running in park then to reverse again, it doesn't happen. My reverse aid ...
by FordCustomerService
Mon Aug 17, 2015 1:47 pm
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Rainbows of color in back up camera-no picture
Replies: 21
Views: 9523

Re: Rainbows of color in back up camera-no picture

2015 taurus - backup camera shows a rainbow of colors rather then a picture. Just started to do that in the last week. Have about 4500 miles on car. Will post a picture if necessary. Screen is fine when in gear or any other position. Have cleaned lens but that didn't help. We're away from home so m...
by FordCustomerService
Mon Jul 13, 2015 10:54 am
Forum: 2010-newer Taurus SHO
Topic: 2014 SHO with 1200 miles missing, stalling, goes into limp mode...DANGEROUS!
Replies: 9
Views: 2681

Re: 2014 SHO with 1200 miles missing, stalling, goes into limp mode...DANGEROUS!

...This 2014 has been less than stellar...The rear sunshade catches and pops... ...now it won't hardly run. Under acceleration, it coughs and sputters, then will go into limp mode and has NO acceleration! You have to pull to the side and turn the car off for a minute, then restart it. Then it will ...
by FordCustomerService
Thu Jul 02, 2015 4:46 pm
Forum: Welcome / Introductions
Topic: Official Ford Customer Service “Out of the Office” Thread
Replies: 56
Views: 9416

Re: Official Ford Customer Service “Out of the Office” Thread

Hi everyone,

I'll be out of the office on Friday the 3rd for the holiday. I'll be back Monday!

Have a safe and happy 4th of July!

Meagan
by FordCustomerService
Fri May 22, 2015 6:41 pm
Forum: Welcome / Introductions
Topic: Official Ford Customer Service “Out of the Office” Thread
Replies: 56
Views: 9416

Re: Official Ford Customer Service “Out of the Office” Thread

Hi everyone,

I'll be out of the office over the weekend (as per usual), as well as Monday for Memorial Day.

Have a safe and happy holiday!

For those I haven't met, hello! I'm the new rep on the boards here.

Meagan
by FordCustomerService
Thu May 07, 2015 5:05 pm
Forum: Welcome / Introductions
Topic: Official Ford Customer Service “Out of the Office” Thread
Replies: 56
Views: 9416

Re: Official Ford Customer Service “Out of the Office” Thread

Hello folks,

I will be out of the office tomorrow 5/8/15, and will return on Monday. Don’t freak out too much. If this is an emergency, don’t hesitate to use one of our contacts in my signature. Have an amazing weekend!

Deysha
by FordCustomerService
Thu Apr 30, 2015 9:54 am
Forum: Maintenance / Care / TSB's / Recalls
Topic: Door Handle recall
Replies: 4
Views: 1207

Re: Door Handle recall

With Ford calling a recall on police interceptors for faulty door handles, you would think they would have the parts. These cars are our home for 10-12 hours a day. The local dealer has had the parts for the recall on order for more than week. As of today they still have no timeline on when they mi...
by FordCustomerService
Tue Apr 28, 2015 9:07 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Engine light
Replies: 4
Views: 862

Re: Engine light

Hello everyone, My 2013 limited is just getting ready to turn 60k on it and I noticed the engine light has come on. Could this be because it is coming up on 60k and Ford wants the dealership to check it out. I am not noticing anything unusual with the car, runs great sounds fine, just don't know wh...
by FordCustomerService
Wed Apr 15, 2015 7:49 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Transmission grind & suspension noise
Replies: 35
Views: 5841

Re: Transmission grind & suspension noise

Thank you. The service adviser has been fantastic (Mike E.) and he's been giving me factual and daily updates. He advised me a short time ago that the area Field Service Engineer is being called out to look at the vehicle and determine what's next. I look forward to hearing from the party you menti...
by FordCustomerService
Tue Apr 14, 2015 3:51 pm
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Transmission grind & suspension noise
Replies: 35
Views: 5841

Re: Transmission grind & suspension noise

Nope - that's the best number. I run my own business, so I'm on the phone a lot during any given day. Unfortunately, the only person trying to call me is the person who has consistently provided me with horrible customer service and misinformation, and who I have specifically requested NOT call me ...
by FordCustomerService
Tue Apr 14, 2015 10:18 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: 2011 ford taurus squeaking
Replies: 1
Views: 632

Re: 2011 ford taurus squeaking

I have squeaking coming from the right front end of my car. I have taken off and cleaned the brakes and rotors. I went to the Ford dealership last week. They were able to hear the squeaking but still told me all was okay. How is that possible and what is this and how do I fix it? Were they not able...
by FordCustomerService
Tue Apr 14, 2015 9:20 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Transmission grind & suspension noise
Replies: 35
Views: 5841

Re: Transmission grind & suspension noise

And.... Not fixed. They replaced the valve body and it's still grinding / squealing. At least the realized that before they asked me to come pick up the car - this time. So I'm stuck paying for a rental for another God knows how long? Getting really really old - considering I'm also making my car p...
by FordCustomerService
Mon Apr 13, 2015 8:36 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Transmission grind & suspension noise
Replies: 35
Views: 5841

Re: Transmission grind & suspension noise

Okay, after much digging and prodding, the folks at the service hotline worked with the techs at the dealer and came up with the valve body as the offending part. This isn't a surprise, given others who've had this same issue (even within this forum in fact). Parts ordered. Great! Thank you for the...
by FordCustomerService
Thu Apr 09, 2015 12:19 pm
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Transmission grind & suspension noise
Replies: 35
Views: 5841

Re: Transmission grind & suspension noise

Again, this individual is not attending to my needs in a compelling manner. In fact, I've specifically requested escalation beyond the CSM, accordingly. He has failed to return calls and the message he left me yesterday contained misinformation, as per my conversation today with the service manager...
by FordCustomerService
Wed Apr 08, 2015 9:55 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: 2013 Taurus rear door seal TSB?
Replies: 4
Views: 1134

Re: Help

Newb here. Been lurking a while. My wife and I have a 2013 sel-platnium white and a 2013 se-oxford white. Anyway, I have a question. I thought I saw a tsb or something about dust and dirt getting in around the rear door seals. I would like to get this fixed before the warranty runs out. Anyone have...
by FordCustomerService
Wed Apr 08, 2015 8:51 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Transmission grind & suspension noise
Replies: 35
Views: 5841

Re: Transmission grind & suspension noise

FYI - the regional CSM called me this afternoon and said that they can't duplicate the transmission grinding sound. That is suspect to me, as when I drove the car with a tech last Thursday afternoon (after they last completed a purported fix to the issue - they replaced the exhaust), he heard the n...
by FordCustomerService
Tue Apr 07, 2015 10:14 am
Forum: 2010-newer Ford Taurus (6th Generation)
Topic: Transmission grind & suspension noise
Replies: 35
Views: 5841

Re: Transmission grind & suspension noise

As a follow up, the vehicle is going in to today for it's 8th attempt to repair these issues. The replacement of the suspension parts in the front end, as well as the AWD components and the entire exhaust system did not fix the issues. They are doing a transmission tear down today. I am livid. This...