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2010 Limited AWD Engine Noise

chosenone0831
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2010 Limited AWD Engine Noise

Post by chosenone0831 » Thu Nov 25, 2010 10:49 am

29,000 miles.

After starting engine there is a clattering noise, sounds like valve clatter. It continues for about 5 minutes if left to idle. Once completely warmed it dissipates.
Dealership insists that this is normal. They suggested using only motorcraft oil filter due to something "unique" in it's design. Didn't help.
This has been going on since day one.

Does anyone know if there is reason for concern? All comments appreciated.


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STingray
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Re: 2010 Limited AWD Engine Noise

Post by STingray » Thu Nov 25, 2010 12:36 pm

I get the same thing. I have thought about talking to the dealer about it, but just haven't gotten around to it yet. Maybe next oil change.

Having spent a number of years in the automotive industry, I can tell you that if there is a metallic sound, ANY time, it indicates that there are 2 pieces of metal hitting each other abnormally (loose lifters, e.g.), and throws up a warning flag. This does concern me, but not much. I figure if this is considered "normal", then if something detonates at some point, Ford will be prepared to replace my engine -gratis.

Now, as far some claim that only Motorcraft oil/filters should be used, well, that's a bunch of hogwash (a kind euphamism for "B.S."). Not to say that Motorcraft oils aren't top quality, but there are other options that are just as top quality, and probably better quality. Same goes with the oil filter. DON'T "cheap out" and buy Fram, or Walmart type crap filters. Buy Motorcraft, Wix or another TOP quality filter and you'll be fine (AVOID the "QUICKY-LUBE" type places at all cost! - unless you can bring in your own oil/filter) Personally I use Motorcraft filters and Mobil 1 synthetic oil.

Our use of something other than "Ford" products is protected by the Moss-Magnussen act (i.e. it will not void our warranty) http://en.wikipedia.org/wiki/Magnuson%E ... rranty_Act

Hope this helps!
Ray
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2010SEL
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Re: 2010 Limited AWD Engine Noise

Post by 2010SEL » Thu Nov 25, 2010 2:22 pm

chosenone0831 wrote:...Dealership insists that this is normal....
I think I've had every known common problem with my Taurus... and this ain't one of them (yet). For the dealer to suggest the answer is Motocraft oil is kinda funny, since that's probably what it came with, and you've had the noise since day 1.
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Nframe
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Re: 2010 Limited AWD Engine Noise

Post by Nframe » Thu Nov 25, 2010 7:25 pm

I'm at 25000 and no abnormal sounds. It's only had motorcraft oil and filters though. Always done at the dealer.

chosenone0831
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Re: 2010 Limited AWD Engine Noise

Post by chosenone0831 » Thu Nov 25, 2010 9:44 pm

I perform my own oil changes on all my vehicles. The only recommendation from the dealer was to use the Motorcraft filter, not necessarily the oil. I have done so and use only quality synthetic motor oils.
The dealership once made a reference to a service bulletin regarding the start up clattering noise but couldn't produce it. I challenged them once then sort of let it drop. You know how it is.
Nframe, is yours the same model year and engine? Have you noticed any clatter at all at engine start? What is the climate like where you live? I'm in Arizona.

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Re: 2010 Limited AWD Engine Noise

Post by FordCustomerService » Fri Nov 26, 2010 10:59 am

chosenone0831 wrote:29,000 miles.

After starting engine there is a clattering noise, sounds like valve clatter. It continues for about 5 minutes if left to idle. Once completely warmed it dissipates.
Dealership insists that this is normal. They suggested using only motorcraft oil filter due to something "unique" in it's design. Didn't help.
This has been going on since day one.

Does anyone know if there is reason for concern? All comments appreciated.
Hi chosenone0831,

My name is Deysha from Ford Customer Service. I see you have had this engine clattering noise on your 2010 Taurus for a while. I know this can be very frustrating. I would like to see how I can be of assistance. If you would like me to, please PM me your VIN and other relevant information so I can check on any recalls or customer satisfaction programs available and also get this properly documented. I would like to help. :)

Deysha
FORD SERVICE

p: 800.392.FORD
t: @FordServiceImage@FordTaurusImage@Ford
f: Imagefacebook.com/Ford

Nframe
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Re: 2010 Limited AWD Engine Noise

Post by Nframe » Fri Nov 26, 2010 5:45 pm

chosenone0831 wrote:I perform my own oil changes on all my vehicles. The only recommendation from the dealer was to use the Motorcraft filter, not necessarily the oil. I have done so and use only quality synthetic motor oils.
The dealership once made a reference to a service bulletin regarding the start up clattering noise but couldn't produce it. I challenged them once then sort of let it drop. You know how it is.
Nframe, is yours the same model year and engine? Have you noticed any clatter at all at engine start? What is the climate like where you live? I'm in Arizona.

Hey, I'm in S.C. the car is from early this year. March I think. I hear a little valve noise when it first starts up but only for a minute at most. Then I'm off driving and I can hear anything over the radio ;)
We are coming into winter now and the temps will be getting down to the 20's but I'll be keeping it in the shop at night so its more comfortable when i get up to go to work at 5:30.

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Re: 2010 Limited AWD Engine Noise

Post by omar302 » Sat Nov 27, 2010 12:41 pm

Are you using the recommended oil viscosity? 5W-20?

What was your prevoius car? Overhead Cam engines usually have a louder "clatter" than OHV engines.

chosenone0831
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Re: 2010 Limited AWD Engine Noise

Post by chosenone0831 » Sat Nov 27, 2010 2:48 pm

Yes, correct viscosity. Have owned several different models of various engine types. Never a clatter like this.

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STingray
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Re: 2010 Limited AWD Engine Noise

Post by STingray » Sat Nov 27, 2010 9:48 pm

FordCustomerService wrote: Hi chosenone0831,

My name is Deysha from Ford Customer Service. I see you have had this engine clattering noise on your 2010 Taurus for a while. I know this can be very frustrating. I would like to see how I can be of assistance. If you would like me to, please PM me your VIN and other relevant information so I can check on any recalls or customer satisfaction programs available and also get this properly documented. I would like to help. :)

Deysha
Hi Deysha,

And I am confident that you will be pleased to post (openly) to this forum your findings for the benefit of all of us....right? 8)

Thank you! :mrgreen:
Ray
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Re: 2010 Limited AWD Engine Noise

Post by Domain » Sat Nov 27, 2010 10:47 pm

I'm a little shocked that FMC is reaching out to customers this way...
Current: 2017 Ford Explorer -- Limited AWD 2.3L
Past: 2014 Ford Taurus - SEL AWD

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Re: 2010 Limited AWD Engine Noise

Post by Webmaster » Sun Nov 28, 2010 12:18 am

Domain wrote:I'm a little shocked that FMC is reaching out to customers this way...
I have seen this same thing on a few other forums. Apparently with good results.

I'm shocked too, but impressed at the same time. Welcome FMC CS.
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chosenone0831
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Re: 2010 Limited AWD Engine Noise

Post by chosenone0831 » Sun Nov 28, 2010 4:56 pm

I received an email from Ford Customer Service implying that my concern had been addressed. This is simply not the case. Likely it was a semi-automated response intended to satiate but they referenced Deysha (they spelled the name Deyesha however) as someone who had addressed my concerns.
Being a holiday weekend I certainly didn't expect a clamor of response and realize that often these things need time to shake or trickle down to someone who has the correct knowledge to offer any real insight. I'm patient.

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Re: 2010 Limited AWD Engine Noise

Post by Domain » Sun Nov 28, 2010 7:48 pm

Webmaster wrote:
Domain wrote:I'm a little shocked that FMC is reaching out to customers this way...
I have seen this same thing on a few other forums. Apparently with good results.

I'm shocked too, but impressed at the same time. Welcome FMC CS.
I remember reading a long ago that it was FMC's policy to lurk, but not post. Keep an eye on things.

I'll take it, though!
Current: 2017 Ford Explorer -- Limited AWD 2.3L
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chosenone0831
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Re: 2010 Limited AWD Engine Noise

Post by chosenone0831 » Mon Nov 29, 2010 5:47 pm

Ford phoned me today after following up on Deysha (they spell it Deyesha) and the posts. They tracked me down through my VIN. Definitely from FMC and surprising as this may seem thay have initiated contact with my local dealership requesting I contact them with a case number and be prepared to leave the vehicle overnight or however long it takes to 1 - confirm that the rattle exists (they won't be disappointed there) and 2 - determine if it is indeed normal, which even they consider dubious.
Evidently the lurkers are now becoming proactive and getting involved in forums. I will keep all advised as this progresses. Fascinating really....

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STingray
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Re: 2010 Limited AWD Engine Noise

Post by STingray » Wed Dec 01, 2010 1:35 am

Did anyone else see the documentary a couple of weeks ago about Ford? Mulaly (sp?) swears not to make the same mistakes as in the past. Actually listening to customers' concerns is a huge step in the right direction

Let's see if they can keep it up.

As I reminded a friend today: Ford didn't take any government bail-out money. Neither did they file bankruptcy.

GM and Chrysler on the other hand, both, not only took the $38+ Billion bail out money, but then filed for bankruptcy protection against their creditors (to whom the money was supposed to go to for payments due). Slime bags

Ford just seems to be trying harder than the others. IMHO
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Re: 2010 Limited AWD Engine Noise

Post by Tomcat » Wed Dec 01, 2010 9:34 am

I think the biggest difference is that Ford's CFO (Don LeClair) and treasury group were smarter to secure a $23 billion line of credit before the credit markets froze. Plus, the Ford family would have lost their interest if they would have taken the bailout so they had nothing to lose by standing pat. In terms of product or people, I don't see any real difference between the three. I like to my 500, but Ford doesn't really make a standout vehicle IMO. I think their pickups are comparable to Chevy and Dodge, (maybe Fusion or Mustang are class-leading)? And Lincoln is totally hopeless.

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STingray
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Re: 2010 Limited AWD Engine Noise

Post by STingray » Thu Dec 02, 2010 2:32 am

Tomcat wrote: In terms of product or people, I don't see any real difference between the three. I like to my 500, but Ford doesn't really make a standout vehicle IMO.
On the surface I think you could be right. But just one thing to consider is Consumer Reports (not the 'pay-for-a-rating' Consumer Digest that Chevy uses to get good ratings) rates the Big 3 this way for total quality ratings/customer satisfaction:
Ford - 67%
Chevy - 46%
Dodge - 23%
Tomcat wrote:I think their pickups are comparable to Chevy and Dodge, (maybe Fusion or Mustang are class-leading)? And Lincoln is totally hopeless.
Ford pickups are the best selling trucks in history. They didn't get there by mistake. They have had a few sketchy model years like anyone else, but they have always been the best trucks on the market. (and I *LOVE* the fact that the Ford Raptor whooped-up on the new Corvette - straight line and slalom :mrgreen: )
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Re: 2010 Limited AWD Engine Noise

Post by Tomcat » Thu Dec 02, 2010 8:36 am

Raptor whooped-up a Corvette? Was this in a swamp?

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STingray
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Re: 2010 Limited AWD Engine Noise

Post by STingray » Thu Dec 02, 2010 4:38 pm

Actually, it's on youtube. I don't have the link or I'd post it for you.
Ray
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