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2013 SHO PP Back up camera fuzzy and useless at night time

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SVECobraR
New Member
Posts: 5
Joined: Tue Sep 20, 2016 1:42 pm
Vehicle: 2013 Taurus SHO PP

2013 SHO PP Back up camera fuzzy and useless at night time

Post by SVECobraR » Tue Sep 20, 2016 3:30 pm

Hey guys i'm new here but i'm a avid poster of SVTP, Corral, Lightning Rodder and more.

This is my 8th ford in about 14 years and I have to say i'm very disappointed with the quality of the car and the lack of customer service. The car has three major problems that I cannot seem to get ford to address no matter what I do. Keep in mind that this is the second dealer i've had take a look at the problems and i've spoke to my "regional manager" multiple times and the only response I can get from them is that all of my problems are "Normal" characteristics of the car.

The main problem i'm going to discuss here is my back up camera. If it is night time and anywhere below 65 Degrees my camera will turn very blurry and fuzzy. I've attached a video so you guys can see what i'm dealing with. Everyone I've spoken to at Ford says that this is a common problem that is in their software and that we as customers should expect the cameras to act like this in this type of weather. This type of weather is very vague as night time and 65 degrees is very common for most people on this planet but for some reason they like to stand behind this argument as if every back up camera on the planet suffers from the same symptoms. I know my 2015 edge doesn't do this, nor does my wifes 2013 Q50 or any other car that has a back up camera that i've been in.

Unfortunately ford is completely unwilling to give me something in writing saying that this is expected. I've been so persistent with the problem that my regional manager Nicole Kenny (NKenny3@ford.com) has told me that if I don't like it then I shouldn't own a Ford.

This problem is ridiculous for many reasons. The most obvious of which is the fact that Back up cameras are most useful at night when visibility and lighting are their lowest and they can be of real use. The other more common sense reason would be, how could any company release a product that is meant for safety that doesn't work properly for at least a third of the day? I mean, how could they possibly tell me that this product has a software issue that is normal that keep it from working properly at night time in pretty much normal weather (65 degrees is normal in my eyes). Imagine if Apple told you that the camera on your phone is going to fuzzy, grainy and pretty much useless at night time? Or what if your security camera manufacturer told you the same thing? How does that make any sense.

Anyway, sorry for the long rant but I can't seem to get anyone to give me anything in writing and apparently the only two people I can contact on their customer support staff are the people at the 800 number who cannot email out (as if that's possible this day and age) and the regional manager who pretty told me to go pound sand.

Does anyone have any ideas as to how I could escalate this and get someone to actually address this issue?

I have a 30 second video that I cannot upload here or at photobucket for some reason. It's a mpeg4 and i'm having a very hard time getting photobucket to accept it so i've just taken three screenshots and posted those instead.

Thanks in advance.

Berj
Attachments
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jmr061
Regular Member
Posts: 689
Joined: Thu May 23, 2013 3:48 pm

Re: 2013 SHO PP Back up camera fuzzy and useless at night time

Post by jmr061 » Tue Sep 20, 2016 4:36 pm

Have they even mentioned replacing the camera?
Jason
2016 Edge Sport
www.FordPIMods.com
I was looking over your site and wanted to say, thank you for all the info. - CrownedKing 11/2015

SVECobraR
New Member
Posts: 5
Joined: Tue Sep 20, 2016 1:42 pm
Vehicle: 2013 Taurus SHO PP

Re: 2013 SHO PP Back up camera fuzzy and useless at night time

Post by SVECobraR » Tue Sep 20, 2016 4:42 pm

The first dealership replaced the camera once but it didn't change anything. Because it didn't fix the problem they said that this is just how the cameras are.

jmr061
Regular Member
Posts: 689
Joined: Thu May 23, 2013 3:48 pm

Re: 2013 SHO PP Back up camera fuzzy and useless at night time

Post by jmr061 » Tue Sep 20, 2016 5:15 pm

Perhaps some others with that model year can chime in. I had a 13 SHO. I do recall the camera being a bit grainy in low light conditions. The back up lights really don't throw a lot light out there. If there was good lighting at night it would be fine. Def. wasn't temperature related.
Jason
2016 Edge Sport
www.FordPIMods.com
I was looking over your site and wanted to say, thank you for all the info. - CrownedKing 11/2015

svenergy
Regular Member
Posts: 33
Joined: Mon Sep 02, 2013 6:20 pm

Re: 2013 SHO PP Back up camera fuzzy and useless at night time

Post by svenergy » Wed Dec 21, 2016 7:39 am

I have a 2013 SHO and it looks the same way. NOW saying that my wife owns a 2015 Ford Explorer Sport and hers is as clear as glass. So for Ford to say thats how it is is crap. The cameras work and they are clear.

The Bone
Regular Member
Posts: 390
Joined: Fri Jan 17, 2014 11:41 am

Re: 2013 SHO PP Back up camera fuzzy and useless at night time

Post by The Bone » Sun Dec 25, 2016 9:13 am

I never paid much attention to my camera at night but mine looks like that also. I wonder if its because of the poor back up lights that cause this also. If its clear in the daytime than it's because of the low light and placement of the camera that may make the difference. it also be interference from a street light. It does look bad though.

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