If you shop at Amazon.com (for anything), use this link to support FordTaurus.net!

Sent a letter to Ford consumer relations about water pump

Post Reply
Bull Ryder
Regular Member
Posts: 12
Joined: Thu Dec 08, 2016 4:02 pm
Location: Montrose, PA
Vehicle: 2015 Ford Taurus SEL

Sent a letter to Ford consumer relations about water pump

Post by Bull Ryder » Wed Feb 07, 2018 5:28 pm

I have a 2015 SEL with 42k so I'm getting to worry about the water pump issue. I have read somewhere, I don't remember where, that the 2015 3.5L Ti-VCT is unaffected by this fatal design flaw. Frustrated, I composed a paper letter to Ford Consumer Relations to get a direct answer about this. It's been over a month and I have received no response. Silence speaks volumes doesn't it?
The current fleet;
2015 Taurus SEL Ruby Red
2011 Taurus SE Kona Blue
2014 Econoline 250 Oxford White
2005 Econoline 150 Oxford White
2006 Mustang GT Coupe Screaming Yellow
1999 Mustang GT Vert Chrome Yellow


mope
Regular Member
Posts: 74
Joined: Mon Oct 03, 2016 4:11 pm
Vehicle: 2013 Interceptor

Re: Sent a letter to Ford consumer relations about water pump

Post by mope » Mon Feb 12, 2018 10:16 am

Not really - I'd be more surprised if they responded to every inquiry that was received.

Why spend time worrying? You're now upset with Ford over a problem your car hasn't experienced!? What's the failure rate per unit? All mfr's accept a certain failure rate per unit and my experience is that it must be small (I'm always looking for explorers/taurus with blown TiVCTs cause we can drop a donor engine in for beer money and I haven't found any within 500 miles). I don't disagree that it's a poor design, though - absolutely is.

If you're aware of the potential issue, the repair cost if failure is realized, and you're experiencing anxiety you've got a number of options: sell the car before anything goes wrong; purchase an extended warranty before anything goes wrong; pick up a donor motor for $300 and be ready for the weekend worth of work to change it out. Note: if you get rid of the taurus don't buy a vehicle with an interference engine, you'll live in a constant state of fear :lol:

RogerThat99
Regular Member
Posts: 41
Joined: Sat Jun 06, 2015 9:59 am
Vehicle: 2018 SEL AWD

Re: Sent a letter to Ford consumer relations about water pump

Post by RogerThat99 » Mon Feb 12, 2018 4:22 pm

I just traded in a 2015 SEL AWD and got a 2018. I put 115,000 miles on the 2015 in 2.5 years with not one mechanical issue. I changed the fluids, tires and brakes once. It ran flawlessly and never gave me any problems. I drive in temperatures both in the teens in the Winter and 115 plus in the Summer.

I also had a 2012 before and put 90,000 trouble free miles it it also.

I would try not to worry about it.
2018 Taurus SEL AWD 3.5L - Current

Previous:
2015 Taurus SEL AWD 3.5L
2012 Taurus SEL AWD 3.5L
2014 Fusion SE
2011 Fusion SE
2005 F-350 King Ranch 6.0L Powerstroke
1997 F-350 7.3L Powerstroke
2000 Expedition 5.4L

Steele
Regular Member
Posts: 113
Joined: Sun May 03, 2015 1:00 am
Location: Wichita Falls, Texas
Vehicle: 2013 Police Interceptor Sedan
Contact:

Re: Sent a letter to Ford consumer relations about water pump

Post by Steele » Tue Feb 13, 2018 8:09 pm

No offense, but you sound like the worst kind of person.
2013 Police Interceptor Sedan

User avatar
Webmaster
Site Administrator
Posts: 2067
Joined: Tue Jan 06, 2004 11:16 pm
Vehicle: 2002 Ford F-150 XLT SuperCrew
Contact:

Re: Sent a letter to Ford consumer relations about water pump

Post by Webmaster » Wed Feb 14, 2018 4:25 pm

My advice is to buy a vehicle without the self-destructing engine / water pump configuration. I did, and it's not a Ford ;)

Oops, did I say that out loud? Hey I still have my F-150. It's old enough it doesn't have the horrible 3 valve spark plugs breaking off in the thread and failing VCT solenoid problems. I still have two Fords in fact. But neither are my reliable daily driver.
2000 Ford Taurus SEL (excellent car, sold to a friend)
1992 Mercury Sable GS (good car except for the tranny, sold)
Current: 03 F150 King Ranch SuperCrew
Other Fords owned: 02 F150 SuperCrew 4x4, 11 F150 EcoBoost, 07 Ranger, 01 F150 XLT, 98 F150 XLT, 96 Thunderbird LX, 95 Escort GT, 86 Mustang LX, 82 Mustang

Bull Ryder
Regular Member
Posts: 12
Joined: Thu Dec 08, 2016 4:02 pm
Location: Montrose, PA
Vehicle: 2015 Ford Taurus SEL

Re: Sent a letter to Ford consumer relations about water pump

Post by Bull Ryder » Fri Feb 16, 2018 10:47 pm

I need a sport sedan as one of my vehicles and only Ford and Dodge make one. Before the Taurus redesign, the days of renaming a 500 as a Taurus, I left the Ford reservation for the first time. I hated the 500 and the Charger was everything I wanted. It was RWD, easy enter and exit, roomy, great handling with IRS, all kinds of leg room and comfortable to drive very long distance as I do often. Not to mention, the Charger is a damn good looking car. Unfortunately, the Charger spent as much time in my driveway as it did back at the dealer for warranty repairs.......a lot of them.

When Ford redesigned the Taurus, I bit and loved the car except the loss of legroom vs. the Charger. I had no idea of the issues with the internal water pump catastrophes until I had two of those problems in my garage. So here I am.
The current fleet;
2015 Taurus SEL Ruby Red
2011 Taurus SE Kona Blue
2014 Econoline 250 Oxford White
2005 Econoline 150 Oxford White
2006 Mustang GT Coupe Screaming Yellow
1999 Mustang GT Vert Chrome Yellow

Bull Ryder
Regular Member
Posts: 12
Joined: Thu Dec 08, 2016 4:02 pm
Location: Montrose, PA
Vehicle: 2015 Ford Taurus SEL

Re: Sent a letter to Ford consumer relations about water pump

Post by Bull Ryder » Sat Feb 17, 2018 6:06 pm

Steele wrote:
Tue Feb 13, 2018 8:09 pm
No offense, but you sound like the worst kind of person.
How am I supposed to NOT take offense to your post?
The current fleet;
2015 Taurus SEL Ruby Red
2011 Taurus SE Kona Blue
2014 Econoline 250 Oxford White
2005 Econoline 150 Oxford White
2006 Mustang GT Coupe Screaming Yellow
1999 Mustang GT Vert Chrome Yellow

mope
Regular Member
Posts: 74
Joined: Mon Oct 03, 2016 4:11 pm
Vehicle: 2013 Interceptor

Re: Sent a letter to Ford consumer relations about water pump

Post by mope » Mon Feb 19, 2018 11:03 am

Wait, your 2015 Taurus had TWO engines in which the water pump went out? I can't even comprehend that as a possibility.

User error? Did you sludge the coolant system by mixing Dex and standard..........twice?

User avatar
Webmaster
Site Administrator
Posts: 2067
Joined: Tue Jan 06, 2004 11:16 pm
Vehicle: 2002 Ford F-150 XLT SuperCrew
Contact:

Re: Sent a letter to Ford consumer relations about water pump

Post by Webmaster » Mon Feb 19, 2018 5:09 pm

Bull Ryder wrote:
Fri Feb 16, 2018 10:47 pm
...Unfortunately, the Charger spent as much time in my driveway as it did back at the dealer for warranty repairs.......a lot of them...
That's because it's a Dodge :lol: I bought a new Jeep once, in 07. Never again will I buy FCA unless by some miracle they actually make reliable vehicles. Yep they can make some good looking ones (think Challenger).
2000 Ford Taurus SEL (excellent car, sold to a friend)
1992 Mercury Sable GS (good car except for the tranny, sold)
Current: 03 F150 King Ranch SuperCrew
Other Fords owned: 02 F150 SuperCrew 4x4, 11 F150 EcoBoost, 07 Ranger, 01 F150 XLT, 98 F150 XLT, 96 Thunderbird LX, 95 Escort GT, 86 Mustang LX, 82 Mustang

Bull Ryder
Regular Member
Posts: 12
Joined: Thu Dec 08, 2016 4:02 pm
Location: Montrose, PA
Vehicle: 2015 Ford Taurus SEL

Re: Sent a letter to Ford consumer relations about water pump

Post by Bull Ryder » Mon Feb 19, 2018 5:45 pm

mope wrote:
Mon Feb 19, 2018 11:03 am
Wait, your 2015 Taurus had TWO engines in which the water pump went out? I can't even comprehend that as a possibility.

User error? Did you sludge the coolant system by mixing Dex and standard..........twice?
No. I have two Taurus' in my garage that, at any time, can experience catastrophic engine failure. I consider that a problem.
The current fleet;
2015 Taurus SEL Ruby Red
2011 Taurus SE Kona Blue
2014 Econoline 250 Oxford White
2005 Econoline 150 Oxford White
2006 Mustang GT Coupe Screaming Yellow
1999 Mustang GT Vert Chrome Yellow

User avatar
Webmaster
Site Administrator
Posts: 2067
Joined: Tue Jan 06, 2004 11:16 pm
Vehicle: 2002 Ford F-150 XLT SuperCrew
Contact:

Re: Sent a letter to Ford consumer relations about water pump

Post by Webmaster » Mon Feb 19, 2018 7:15 pm

mope wrote:
Mon Feb 19, 2018 11:03 am
Wait, your 2015 Taurus had TWO engines in which the water pump went out? I can't even comprehend that as a possibility. User error?...
Do you understand why the water pumps fail? It's a Ford design error, the users (customers) are victims.

I would not own one of these cars outside of the warranty period.
2000 Ford Taurus SEL (excellent car, sold to a friend)
1992 Mercury Sable GS (good car except for the tranny, sold)
Current: 03 F150 King Ranch SuperCrew
Other Fords owned: 02 F150 SuperCrew 4x4, 11 F150 EcoBoost, 07 Ranger, 01 F150 XLT, 98 F150 XLT, 96 Thunderbird LX, 95 Escort GT, 86 Mustang LX, 82 Mustang

Bull Ryder
Regular Member
Posts: 12
Joined: Thu Dec 08, 2016 4:02 pm
Location: Montrose, PA
Vehicle: 2015 Ford Taurus SEL

Re: Sent a letter to Ford consumer relations about water pump

Post by Bull Ryder » Mon Feb 19, 2018 7:30 pm

Yes...I do. Ford engineers were told to shorten the V-6 engines so they could be used in a vast number of vehicles. The easiest way to do that was to put the water pump inside the engine. I'm sure there were objections to this mechanical suicide since Chrysler has already proven it can't be done without losing engines. Knowing how big corporations operate, I'm sure those that objected were silenced. There will be a class action lawsuit over this for sure. These engines are ticking time bombs and it's not a matter of if, it's when. I've read posts about catastrophic engine failures even before the warranty had expired so we can't even guess when it'll happen. Safe to say somewhere between 000,001 and 120,000 miles. I wish I had known about this before I had two of these time bombs in my garage. At least one is still under warranty for now.
The current fleet;
2015 Taurus SEL Ruby Red
2011 Taurus SE Kona Blue
2014 Econoline 250 Oxford White
2005 Econoline 150 Oxford White
2006 Mustang GT Coupe Screaming Yellow
1999 Mustang GT Vert Chrome Yellow

mope
Regular Member
Posts: 74
Joined: Mon Oct 03, 2016 4:11 pm
Vehicle: 2013 Interceptor

Re: Sent a letter to Ford consumer relations about water pump

Post by mope » Mon Feb 19, 2018 7:39 pm

No. I have two Taurus' in my garage that, at any time, can experience catastrophic engine failure. I consider that a problem.
Ah! I misinterpreted your previous post - thought you had experienced two pumps that went bad in your one car! Yea, it sucks always wondering if it's going to be the day for the christmas tree to light up, but fortunately, I've got a handful of other vehicles if the Taurus goes down.

mope
Regular Member
Posts: 74
Joined: Mon Oct 03, 2016 4:11 pm
Vehicle: 2013 Interceptor

Re: Sent a letter to Ford consumer relations about water pump

Post by mope » Mon Feb 19, 2018 7:49 pm

Do you understand why the water pumps fail? It's a Ford design error, the users (customers) are victims. I would not own one of these cars outside of the warranty period.
Yea, they fail and let the unicorn tears leak into the dinosaur blood. All kidding aside, I do - and I'm probably one of the few here who has actually replaced a pump prior to failure with his own hands (not for my car, but an Exploder for a friend's elderly parents).

For a D/D, I have absolutely no problem with the car - the chance that you're one of the unlucky few is negligible. I sure wouldn't take it on a cross country trip, but we would never really take the car for something like that anyway.

webbrook
Regular Member
Posts: 179
Joined: Sat Jan 23, 2010 2:24 pm

Re: Sent a letter to Ford consumer relations about water pump

Post by webbrook » Mon Feb 19, 2018 8:31 pm

Does anyone know if they make a kit for everything you need to do this repair yourself?
water pump, timing chain, tensioners, gaskets and anything else.Or a parts list

User avatar
Webmaster
Site Administrator
Posts: 2067
Joined: Tue Jan 06, 2004 11:16 pm
Vehicle: 2002 Ford F-150 XLT SuperCrew
Contact:

Re: Sent a letter to Ford consumer relations about water pump

Post by Webmaster » Mon Feb 19, 2018 9:30 pm

webbrook wrote:
Mon Feb 19, 2018 8:31 pm
Does anyone know if they make a kit for everything you need to do this repair yourself?
water pump, timing chain, tensioners, gaskets and anything else.Or a parts list
There is no kit that I'm aware of. If you do find a parts list, be sure to verify the parts with a dealer before buying anything because sometimes some #s are superseded by even newer parts. You definitely want the latest and greatest. Yes this job is DIY capable but not if you're new to changing oil. In other words it's not for beginner DIYers.
Bull Ryder wrote:
Mon Feb 19, 2018 7:30 pm
Yes...I do. Ford engineers were told...
My reply was directed to mope, FYI.
2000 Ford Taurus SEL (excellent car, sold to a friend)
1992 Mercury Sable GS (good car except for the tranny, sold)
Current: 03 F150 King Ranch SuperCrew
Other Fords owned: 02 F150 SuperCrew 4x4, 11 F150 EcoBoost, 07 Ranger, 01 F150 XLT, 98 F150 XLT, 96 Thunderbird LX, 95 Escort GT, 86 Mustang LX, 82 Mustang

Post Reply